NCAMEO

CKL DIGITALLY TRANSFORMED BUSINESS OPERATIONS WITH NEW STATE OF THE ART WAREHOUSE AUTOMATION SOLUTION USING NCAMEO NO CODE PLATFORM

Background

CKL International were facing challenges in managing customer interfaces manually giving rise to delays in services. The need of the hour was to build a digitized Warehouse Management System (WMS), an application for providing a real-time products interface to customers and management of inventory. A WMS was developed following this purpose which has enabled increased productivity, growth in profits and enhanced customer relations.

The Challenge

CKL was finding itself in increasingly dynamic environments as remote events in the 2020 global supply chain made its impact felt on businesses.

Common problems they saw in 2020 were erratic demand, varied labour requirements and costs, and inaccurate inventory information, all requiring robust systemic solutions to keep managers on top of changes and aware gaps that require attention. Warehouse managers need to be able to juggle maximising performance while balancing trade-offs under uncertain conditions.

CKL was still following the traditional form of manual operations of the warehouse and their objective for longevity and sustainability when dealing with these challenges is by ensuring they have flexible and scalable processes in place that abide by industry best practices.

Operations can be quite cumbersome if relied heavily on spreadsheets, documents, electronic messages, registers, logbooks to corroborate and process data. Scattered data source impacted the decision-making process as it did not give accurate insights and impacts. Keeping track of needs of customers and availability of products became an increasingly crucial factor for customer satisfaction, as inventory management was being done manually.

Major Challenges CKL was facing -

  • INVENTORY INACCURACY - LACK OF AUTOMATED SYSTEMS WHICH CAN OFFER REAL-TIME, ACCURATE INFORMATION ABOUT STOCK LEVELS AND COMPOSITION.
  • REDUNDANT PROCESSES - LEGACY / MANUAL PROCEDURES ARE TIME-CONSUMING AND WERE NOT ONLY INCREASING THE COST OF LABOUR, BUT WERE ALSO CREATING A HEALTH AND SAFETY RISK
  • POOR WAREHOUSE LAYOUT - NON-OPTIMAL WAREHOUSE LAYOUT RESULTING IN INADEQUATE / INSUFFICIENT STORAGE AND AVAILABLE SPACES
  • ERRATIC DEMANDS - IMPROPER MANAGEMENT OF TRANSPORTATION NETWORKS AND STRATEGIC SOURCING OF TRANSPORTATION SERVICES TO COMPLY WITH ERRATIC DEMANDS
  • PICKING OPTIMISATION - LACK OF AUTOMATIC PICKING PROCESS RESULTING IN INEFFICIENCIES
Without completely digitized and real-time tracking systems, communications, connectivity and tracking customers became tough to accomplish. Manual operations are possible for smaller businesses but for larger customer bases like that of a warehouse, it becomes imperative to have a WMS in place to manage customer relations. Furthermore, lack of privacy while storing data would create data sharing and accessibility issues. There were anticipated chances of data loss or misplacement. It became an uphill task to access contacts of customers to share new deals, benefits or simply the status of availability of products. Since departments work in silos getting updated information can be challenging, this ends in, time lag to reach out or collect information.

Why CKL choose to build a WMS?

It is imperative to give importance to digital systems today as, in the era of big data and modernization of technology it is difficult to imagine running a business without real time data. CKL realized that it was time to bring customer relationships under one roof. For CKL, a digital Warehouse Management System worked best to meet this requirement. Through WMS systems they could collate, tabulate and organize data effectively. It would serve to be an excellent user interface that reduces time while managing customer’s needs along with other allied customer-based services. Additionally, it would aid in marketing with potential leads that in turn helps in business development. Clear data systems create accurate reports on trends, statistics and practices that help in the decision making process. Regardless of how large the inventory or customer database is, an efficient WMS has the ability to produce all information in a single click. It increases the productivity among employees. It links data, tasks and projects to relevant records, while providing an additional layer of transparency and accountability.

Our Offerings

Services and Solutions offered Ncameo

inventory management

Delivery of a web-based and mobile-based application with

  • Rapid application development platform
  • Accuracy in inventory management

Ncameo delivered a well-designed WMS to CKL as a solution to all the challenges of the warehouse management in a lightning speed of 3 months. It came with a modern user-friendly interface, customized on the company’s need. The dashboard enables CKL to see the most relevant data required without having to sift, sort or run a report.

Due to automation, the WMS systems makes customer outreach more personalized, quick and relevant. Also handling customer questions related to products, status of order placed, queries, handling chats becomes easy and response is quicker and appropriate and need based. Using the WMS, customers are able to view products and their availability in real-time, and they are able to place orders based on availability of products. In case of unavailability of products, the WMS offers to scope of customers reaching manufacturers directly, and place relevant order of products that they need. WMS allows the warehouse management to provide expectational services and response to their customers. Customers are now able to track shipments using the WMS application and are able to view the stage of transit that is regularly updated on an ongoing basis. Having all data stored in one system enables the warehouse to serve better leading to a better performance and acceptance in the marketplace.

The WMS is now functioning as a record of all interactions, needs, basic customer details, inventory and requests, this enables the company to look up records to determine facts and make decisions. The warehouse employees having access to the WMS can work together on shared data, record, inventory at the same time and any updates are visible to all, this in turn makes all departments work together seamlessly instead of relying on siloed information. The WMS is an asset to have for better data and program management.

It is imperative to make the right decisions that fuel growth and development in any company. For the same, it is important to have a common interface such as WMS to prioritize, bring out efficiency, transparency and productivity

Looking Forward

CKL has been thoroughly impressed by the functions of the WMS and the increase in productivity of the warehouse altogether. The CKL management intends to rigorously implement the usage of WMS and phase out the usage of manual means of operations completely. They believe that the WMS will also enable in providing solutions in terms of trends of sales, trends of demand of products, improving relations with existing and potential clients, and thereby enable growth of the company’s services and profits.