CKL was finding itself in increasingly dynamic environments as remote events in the 2020 global supply chain made its impact felt on businesses.
Common problems they saw in 2020 were erratic demand, varied labour requirements and costs, and inaccurate inventory information, all requiring robust systemic solutions to keep managers on top of changes and aware gaps that require attention. Warehouse managers need to be able to juggle maximising performance while balancing trade-offs under uncertain conditions.
CKL was still following the traditional form of manual operations of the warehouse and their objective for longevity and sustainability when dealing with these challenges is by ensuring they have flexible and scalable processes in place that abide by industry best practices.
Operations can be quite cumbersome if relied heavily on spreadsheets, documents, electronic messages, registers, logbooks to corroborate and process data. Scattered data source impacted the decision-making process as it did not give accurate insights and impacts. Keeping track of needs of customers and availability of products became an increasingly crucial factor for customer satisfaction, as inventory management was being done manually.