Chat & SMS

You have to go through a two-step form wizard to enable this Control, i.e., Design & API. Let’s explain these steps below:

1st Step – Design

1. Database Field Name (mandatory): These are the attributes of the form
2. Label Name
3. Placeholder
4. Column Width
5. Disable SMS
   1. Contact Phone Number Field
   2. SMS-enabled phone number: SMS-enabled phone number associated with your Communication Services.
6. Disable Chat
   1. Contact Email Field
   2. Contact Display Name Field
   3. Redirect Url
7. Primary Key for Chat Session

2nd Step – API

1. Participants
1. Choose Data Source Save Log: Select data source from the following AI, HTTP, Workflow, No SQL or RDBMS
   1. HTTP
      1. Data Connection
      2. Method (mandatory): Select method from the following GET, PUT, POST, PATCH, DELETE or POCO
      3. API URL (mandatory)
      4. Query Parameters
         1. Key
         2. Value
         3. Query Variable
         4. Select Type
      5. Headers
         1. Name
         2. Value
      6. Others
         1. Enable raw query
2. Response Attribute
3. Participant Id (Primary Key)
4. Participant Name

2. Save Thread
1. Choose Data Source Save Log: Select data source from the following AI, HTTP, Workflow, No SQL or RDBMS
   1. HTTP
      1. Data Connection
      2. Method (mandatory): Select method from the following GET, PUT, POST, PATCH, DELETE or POCO
      3. API URL (mandatory)
      4. Query Parameters
         1. Key
         2. Value
         3. Query Variable
         4. Select Type
      5. Headers
         1. Name
         2. Value
      6. Others
         1. Enable raw query
2. Response Attribute
3. Mapping Save Log
   1. Binding Field
   2. API Field

3. Get Thread
1. Choose Data Source Get Log: Select data source from the following AI, HTTP, Workflow, No SQL or RDBMS
   1. HTTP
      1. Data Connection
      2. Method (mandatory): Select method from the following GET, PUT, POST, PATCH, DELETE or POCO
      3. API URL (mandatory)
      4. Query Parameters
         1. Key
         2. Value
         3. Query Variable
         4. Select Type
      5. Headers
         1. Name
         2. Value
      6. Others
         1. Enable raw query
2. Response Attribute

4. Fetch Sms
1. Choose Data Source Fetch SMS Log: Select data source from the following AI, HTTP, Workflow, No SQL or RDBMS
   1. HTTP
      1. Data Connection
      2. Method (mandatory): Select method from the following GET, PUT, POST, PATCH, DELETE or POCO
      3. API URL (mandatory)
      4. Query Parameters
         1. Key
         2. Value
         3. Query Variable
         4. Select Type
      5. Headers
         1. Name
         2. Value
      6. Others
         1. Enable raw query
2. Response Attribute

Click “Confirm” and “Chat & SMS” control is configured.